1. Contracting parties

a) The following terms apply between the lessor Oppiauto Oy, Lukkosepänkatu 7, 20320 Turku, Business ID: 3433505-2 (hereinafter referred to as “Rental Company”) and the lessee (hereinafter referred to as “Customer”). 

2. Terms of vehicle handover and return

a) The Customer must prove their identity by presenting a driver’s license at the gas station’s counter in order for the gas station to hand over the keys to the Customer.

b) The Customer must provide the first and last name of the person picking up the keys when making the reservation, and it must match the name on the driver’s license presented at the gas station, in exchange for the keys.

c) The rented vehicle is the one available at the gas station. Vehicle information can be found on the website www.oppiauto.fi.

d) The Rental Company will hand over the vehicle in working condition to the Customer at the agreed time and location. The Rental Company is not responsible for weather conditions, so the Customer must allow sufficient time, taking weather conditions into account. If the Customer is unable to use the vehicle due to an error by the Rental Company, they are entitled to a discount corresponding to the error. The maximum amount of compensation is limited to the length of the rental period. The Rental Company does not compensate for indirect damages.

e) The Customer acknowledges that they are renting a shared-use vehicle and understands that the Rental Company’s representative will not inspect the vehicle at the time of pick-up or return. The Customer is not entitled to request a refund for the rental unless they have contacted the Rental Company by phone during the rental period. 

f) The Customer may pick up the vehicle at any time after the reservation period begins from the selected pick-up location and is obligated to return it to the same location where it was collected, no later than the end of the reservation period. The vehicle’s keys must always be returned to the gas station’s counter. It is the Customer’s responsibility to ensure that the vehicle’s doors are locked when returning it.

g) If the Customer returns the vehicle late, the Rental Company is authorized to charge a late fee of 150 euros, as well as an additional fee for the extra rental time according to the price list. If the vehicle is not returned according to the provided instructions, the Rental Company may impose a contractual breach fee of 100 euros and additionally charge for the costs incurred in retrieving the vehicle.

h) If the Customer does not return the vehicle at the end of the rental period and no separate agreement has been made with the Rental Company to extend the rental period, the Rental Company will report the case to the police. Extending the rental period is only possible if the vehicle’s availability allows for it. Reservations for extending the rental period must be made on the Rental Company’s website using the same method as all other reservations.

i) The Rental Company has the authority to withhold the vehicle if it becomes evident that the Customer is unable to properly comply with the rental terms. It is the Customer’s responsibility to ensure that the driver has a valid driver’s license, or in a driving practice situation, that the instructor has a valid driver’s license and driving instruction permit, or in a driving test situation, that the examiner has the necessary qualifications.

j) The Customer agrees that the location and the route driven by the vehicle can be tracked via GPS and recorded at any time during and after the rental period.

k) The keys are handed over by showing a driver’s license at the gas station’s counter. When making the reservation, the Customer must provide the name of the renter, which must match the name on the driver’s license presented at the gas station.

3. Use of the vehicle

a) If the person using the vehicle is different from the one who made the reservation (Customer), (for example, in a situation where there are two instructors with driving instruction permits, both taking turns instructing the student), the person who made the reservation (Customer) is responsible for the use of the vehicle as if they were renting the vehicle themselves.

b) If the person using the vehicle is different from the one who made the reservation (Customer), the person who made the reservation (Customer) is responsible for ensuring that the person using the vehicle is aware of the Rental Company’s rental terms.

c) The Customer is obligated to take care of the vehicle as carefully as a diligent person would take care of their own and to exercise special care and caution while driving. The Customer agrees to use the vehicle only in the manner for which it is intended. During the rental period, the Customer must ensure the regular monitoring of the vehicle’s condition, such as tire pressure and adequate levels of oil and other fluids. The risk of liability for the vehicle transfers to the Customer at the start of the rental and ends when the vehicle is returned in accordance with the rental terms.

d) Using the vehicle for any illegal activities, towing tasks, competitions or their practice, as well as driving on ice, unless it is an officially marked ice road, is strictly prohibited.

e) If the vehicle is parked even for a moment, it must be locked without exception.

f) Upon receiving the vehicle, it is the Customer’s responsibility to inspect the exterior for any damages and to take photos of the vehicle from the front, back, and both sides, keeping the photos for at least two weeks to avoid potential disputes regarding when any damages occurred.

g) The Rental Company is not responsible for speeding fines resulting from potential speedometer measurement errors. We recommend that you always check your actual speed using a calibrated GPS device.

h) Smoking inside the vehicle is strictly prohibited. If the Customer violates this rule, the Rental Company has the right to charge a contractual breach fee of 200 euros.

i) Transporting pets in the vehicle is strictly prohibited. If the Customer does not comply with this prohibition, the Rental Company has the right to charge for cleaning and sanitation costs, in addition to a contractual breach fee of 50 euros.

j) The Rental Company’s vehicles are equipped as standard with traffic cones, a tip booklet, a teaching pedal, additional mirrors, and a teaching triangle on the back of the vehicle. The Rental Company is not responsible if any of these items are missing or damaged. The Rental Company is also not liable for any problems caused by these deficiencies and is not obligated to reimburse costs or refund the rental price. If any equipment is missing or damaged, it must be reported immediately to the Rental Company’s customer service.

4. Rental period

a) The rental period includes all procedures related to the use of the vehicle. Billing is based on the time reserved in advance, and no refund will be issued to the Customer for returning the vehicle earlier than the agreed rental period end time.

b) If the Customer has reserved the vehicle for several consecutive hours, with 5-minute caution periods between the hours, they may drive continuously without returning the vehicle to the gas station between those hours.

c) Extending the rental period during the rental requires that the vehicle is available. The rental period must be extended before the original rental period ends. The extension is treated as a separate new reservation. The Rental Company does not guarantee the possibility of extending the rental period and is not responsible for any issues or costs arising from the inability to extend the rental period.

d) Possible rental periods vary depending on the gas station and follow the gas station’s opening hours, with a caution period of approximately 30 minutes to 2 hours for opening and closing times. The maximum possible rental hours are from 7:00 to 22:00 (7:00 AM to 10:00 PM).

5. Usage restrictions

a) Taking the vehicle outside of Finland’s borders is prohibited. However, if the Customer takes the vehicle outside the country, the Rental Company has the right to charge a contractual breach fee of 500 euros.

6. Customer’s liability for compensation

a) The Customer is responsible for all damages caused to the vehicle and its equipment during the rental period, as well as for any downtime costs resulting from the vehicle being unusable. Repair costs will be billed to the Customer based on the cost estimate provided by a repair shop selected by the Rental Company. In addition, a fee of 50 euros per day will be charged for downtime. The compensation amount billed to the Customer will also include the costs incurred by the Rental Company for preparing the repair cost estimate. The maximum liability for these costs is 1,500.00 euros per incident.

b) If the Customer causes damage to another vehicle or any other property belonging to a third party, the Customer agrees to fully compensate the third party for the damage, up to 1,500.00 euros, regardless of whether the Rental Company’s vehicle insurance covers the damage.

c) The Rental Company is not obligated to repair the damages to the vehicle in order to bill the Customer for the damages caused.

d) The Customer is responsible for all civil and criminal consequences arising from the use of the vehicle, as well as any fees imposed by authorities, such as speeding fines, penalty fees, and parking violation charges. The Customer must ensure that the rental vehicle is parked in accordance with the area’s parking regulations, ensuring that the allowed parking time is at least 12 hours. If the Customer fails to pay the fine or other penalty by the due date, the Rental Company has the right to provide the Customer’s details to the authority that issued the fine. In this case, the Rental Company will also charge the Customer a 50-euro processing fee.

e) The Customer is obligated to cover the cleaning and sanitation costs resulting from any abnormal dirtiness of the vehicle. The Rental Company also has the right to charge a contractual breach fee of 50 euros.

f) If the Customer does not return the equipment that comes with the vehicle, such as traffic cones, upon returning the vehicle, the Rental Company has the right to charge a fee of 100 euros. If the equipment is returned within three days of the vehicle’s return, the Rental Company will refund the 100 euros to the bank account provided by the Customer within seven business days.

g) If the key is lost, the Rental Company will charge the Customer 300 euros to cover the costs of producing a new key.

h) If a new damage occurs to the vehicle during the reservation period and it is not reported to the Rental Company by email at info@oppiauto.fi or by phone at 0400 234 777, the Rental Company has the right to charge a 200-euro handling fee for the work involved in investigating the damage.

i) If the damage to the vehicle or the Rental Company is caused by the Customer’s intent, gross negligence, reckless behavior, use of the vehicle under the influence of alcohol or other intoxicating substances, as a result of the prohibited use described in section 3, or if the Customer has otherwise significantly violated the terms of this agreement, the Customer must fully compensate for these damages. The obligation to compensate may be waived if the Rental Company receives full compensation from the third party’s vehicle insurance or directly from the party responsible for the damage.

j) If the person using the vehicle is different from the one who made the reservation (Customer), the person who made the reservation (Customer) is responsible for ensuring that the person using the vehicle is aware of the Rental Company’s rental terms.

k) If the person using the vehicle is different from the one who made the reservation (Customer), the person who made the reservation (Customer) is responsible for all damages caused to the vehicle and its equipment during the rental period, in the same way as if they had personally taken the vehicle for their own use.

7. Lost property

a) The Rental Company is not responsible for any personal belongings left inside the vehicle. If you wish to inquire about possibly forgotten lost property, you can contact us by email at info@Oppiauto.fi. A search fee of 25 euros will be charged for checking, regardless of whether the lost items are found or not.

8. Vehicle refueling

a) The Customer is obligated to report immediately at the start of the rental if they notice that the vehicle’s tank is less than full. This notification must be made by email to info@oppiauto.fi. The vehicle must not be returned with an incomplete tank unless prior notice has been given. At the end of the rental, the Customer must refuel the vehicle to full and keep a photo of the fuel receipt for at least two weeks. If the Customer fails to return the vehicle with a full tank, a post-rental invoice will be issued, charging 50 euros plus 30 cents per kilometer driven.

b) The vehicle must be refueled only at a gas station, and only the appropriate fuel type should be used for the vehicle. Refueling from a personal container or canister is strictly prohibited. If the vehicle is refueled in violation of these terms, the Customer is obligated to fully compensate for any costs incurred, such as those resulting from potential damage.

9. Damage incidents

a) If the vehicle is damaged or stolen, the Customer must immediately contact the Rental Company’s staff and submit a written report of the incident via email to info@oppiauto.fi.

b) In the event of a traffic accident, the Customer must always contact the Rental Company. If liability is unclear or if there are personal injuries, the Customer must immediately contact the police as well.

c) The Customer is not entitled to perform or commission any repairs for possible defects in the vehicle, nor can they claim compensation for these from the Rental Company without a separate agreement made with the Rental Company.

d) The Customer is not entitled to call for external roadside assistance, use paid transportation, or incur other expenses that may later be claimed from the Rental Company to begin or continue the journey, without prior consent from the Rental Company. 

10. Disputes regarding the rental agreement

a) Disputes concerning the rental agreement shall primarily be resolved through negotiation. If the dispute is taken to court, it will be resolved by the district court of the Rental Company’s domicile or, in consumer dispute cases, by another court of first instance in accordance with the law.

11. Payment

a) The payment methods accepted by the Rental Company are limited to those offered by the available payment service provider.

b) The hourly packages purchased by the Customer are valid for one year from the time of purchase. No refund will be given for unused hours.

12. Payment service provider

a) VismaPay

13. Making reservations, cancellation terms, and customer notifications

a) Reservations are made through the Rental Company’s Digital Booker reservation site. A reservation confirmation will be sent to the Customer by email.

b) Reservations can be canceled free of charge up to 48 hours before the start of the reservation. Cancellations can be made from the same place where the reservation was made.

c) No refunds will be issued for uncollected or non-canceled reservations, as the vehicle has been kept reserved in the Customer’s name for the entire reservation period.

14. Value added tax

a) All amounts stated in these rental terms and in the price list include the applicable value added tax.