FAQ
Answers to Frequently Asked Questions and Advice for Problem Situations
The tip booklet (Vinkkivihko) provides a lot of information about the car, including pictures that explain the functions of the buttons.
Yes. There are 6 traffic cones in every car.
Ford – Fiesta. Detailed information can be found here.
All our cars are manual, but in the future, we will acquire automatic cars if we notice a demand from our customers.
Yes, but in the future, we will also get automatic cars if we notice a demand from our customers.
Yes.
Yes.
Our standard accessories include:
- Instruction pedal
- Extra side and rearview mirror for the instructor
- Instruction triangle for the back of the car
- Traffic cones
- Instruction guide
- Tip booklet
- All the car’s built-in features
You need to have purchased hours available and a valid driver’s license to rent a car.
If you can’t find the answer in the FAQ section, you can contact our customer service via email as the primary method. For urgent matters, you can call us.
Yes. You can use the hours you’ve purchased for different cars at different locations. For example, you can use 10 hours with a car closer to you and 2 hours with a car closer to the driving test location.
You can cancel the reservation up to 2 days before the booking, and the hours will be returned to your account.
If canceled later than 2 days before, the hours will not be refunded.
No. You can drive as much as you want within the booking period.
In this case, it’s best to purchase the largest available package, as the price per hour will be cheaper. Also, check for any ongoing promotions.
Yes. All our cars are regularly serviced and are reliable.
You can find the prices for the hourly packages on the homepage.
No. The car must be returned to the same location where it was picked up.
You can cancel the reservation up to 2 days before, and the hours will be returned to your account. After that, you can make a new reservation.
First, you need to purchase an hourly package, and you can then make reservations using those hours. The packages can be paid for using the payment options provided by our payment service provider.
You can use the hours you’ve purchased through our rental calendar, accessible via our homepage.
You can extend an ongoing reservation if there is an available slot in the rental calendar after your current reservation, and you book it before your reservation ends.
We are not responsible for lost items, but if you’ve already returned the keys to the counter, you should ask if the item was turned in or if the staff can check the car with you.
The police will contact Oppiauto Oy to obtain the driver’s information for speeding violations captured by traffic cameras. We will provide the driver’s details to the police for further action.
All parking fines are the responsibility of the driver, so you will need to pay them yourself.
If the damage does not prevent safe driving, you can continue driving normally. Send a detailed description of the damage to info@oppiauto.fi, and we will contact you afterward.
Take the contact details of the other party. If a vehicle is involved, note down the license plate number. You can continue driving normally if the damage does not prevent safe driving.
In any traffic incident, contact the police and our customer service. Send a detailed description of the incident to info@oppiauto.fi, and we will be in contact with you later.
The car keys are picked up and returned to the counter at the gas station where the car is located.
If the engine’s fault light is on, driving is not recommended. Contact our customer service immediately.
If the car is stuck for reasons unrelated to the car’s technical features, the customer must cover any towing costs.
Do not start the car. If the car has already been started, turn it off immediately. Contact customer service by phone. Any costs will be billed to the customer up to the deductible limit.
If the issue doesn’t prevent safe driving, you may continue your trip. Report the issue to customer service by phone or email immediately after the rental.
Make sure all doors, including the trunk, are fully closed and try again. If the doors still don’t lock, notify the gas station counter and contact customer service by phone.
This is due to the steering lock. Gently turn the steering wheel while turning the key.
The clutch must be fully pressed when starting the car.
All our cars are equipped with a snow brush and ice scraper.
Yes. You can use the hours one at a time if you wish.
Yes. All our cars come with an instruction guide for driving instruction permit teaching.